Most business owners think that when they get a new website, as long as it looks nice, it will work. A pretty website will do nothing for your business. It needs to do something to help grow your business. We see this constantly with companies throughout Northampton and beyond.
What Makes a Website Work
Websites should never just sit there with nothing to do. Your website should work for you and do so every single day. This means turning visitors into leads that actually contact you or that you sell to.
When someone first comes to your website, they should straight away know what you do. They need to understand how you can help them and it should be easy for them to reach out to you. If you don’t have these functioning, you will lose that visitor to your website. They will just go back to Google and check out your competitors.
This highlights why the design of the website is important, but it is also important to consider what the site is telling visitors, and that it is doing so clearly. Because when it is unclear what a site is communicating, it leads to poor customer conversion, regardless of how nice the colors and fonts are.
Speed of Website
One thing that is also important, and is often ignored, is the speed of the website. If it takes too long to load, users will leave the site before they are able to view the site content. This is particularly the case when the user is using a mobile device, as they are usually in a hurry wanting the information to load instantly.
Google also factors the speed of a website into their algorithm. If a website is too slow, it gets lower rankings in search results. On top of losing visitors to your site, you are making it harder to gain new visitors. This is bad for growing your business.
Make sure you are checking the speed of your website on a regular basis. If your site is slow, you should speed it up. Some quick methods to improve the speed of your site are: reducing the size of images, removing unnecessary plug-ins, and making sure your hosting provider is a good one. These are all things that will improve the performance of your site.
Local Business Websites Require Local Content
It’s essential for your website to reflect your business and the areas you serve. Mention places locals recognize and talk about the local areas you serve to boost your audience engagement and connection.
Local customers appreciate and trust local businesses. They are more likely to choose a business that understands their geography and primary administrative or operational needs. So, showcase your local relevance. Discuss specific areas, like Kettering or Northampton, or even smaller towns to improve your search engine optimization and trustworthiness.
Contacting Should Be a Simpe Process
Another frequent issue we see is that businesses create barriers to people being able to contact you. Make sure your contact form is easy to find and that your pages are designed to simplify. Your customers should be able to contact you without too much work. Place your phone number on your contact page and sticky it to the top of every page.
Think about mobile users. Nowadays, most people look at your website on their phone. Can they click your phone number directly to call you? Can they fill out your contact form without zooming and scrolling? These question matter.
If people find it difficult to contact you, they won’t make the effort. They will go to the business that gives them the required information the easiest. These business opportunities are lost easily by not considering mobile users.
Content that Speaks to Real People
The content on your website needs to be organic, not artificial. Leaving content to be written by corporate marketers is not the right way, as they use convoluted word structures and complex sentences. Get to the point, explain the real problems you solve.
Think about it. If someone asked you to describe your business how would you do it? Treat your website the same way. It creates trust and credibility to describe your business simply, and shows you are confident you can help your customers.
And stay away from jargon, except if you are speaking to an audience where jargon is the norm. Most of the time, clear and simple is better than clever. Wasting no time and speaking clearly is greatly appreciated.
Does your website work for you?
Ask yourself; Is your website an asset to your business? Does it generate inquiries? Do people reach out to you? If the answer is no, then your website needs fixing.
In most cases, it’s not about needing an entirely new website. It’s about the small things that people overlook. Making it quicker, clearer, and easier to contact you. These are the basics that result in improvements. If you get these right, your website will work harder and better for your business every day.
You also need to focus on marketing your website. Owning a great website that no one visits is an absolute waste. You have to channel time and money to let people know about your site, be it through SEO, social networks, or other marketing techniques. The website and its marketing complement one another to expand your business.