This is a question that comes up constantly. Everyone talks about social media marketing. Everyone says you need to be on Facebook and Instagram. But does your business actually need it? And the truth is, it depends on your business and your customers.
What Social Media Actually Does
Social media isn’t a magic solution that works for every business. Some businesses do really well on platforms like Facebook and Instagram. Other businesses waste hours posting content that nobody engages with and nobody cares about. The difference is whether your customers are actually on these platforms looking for businesses like yours.
If you’re a restaurant or a shop selling products, social media makes sense. People browse Facebook and Instagram looking for places to eat or things to buy. They share photos, they tag businesses, they engage with local companies. This is where social media works well for getting your business in front of people.
But if you run a B2B company selling industrial equipment to other businesses, your customers probably aren’t scrolling through Facebook looking for suppliers. They’re searching on Google when they need something. They’re asking for recommendations from people they trust. Social media might have a place in your marketing but it shouldn’t be your main focus. Your time is better spent on channels where your customers actually look for businesses.
Choosing the Right Platform
Not all social media platforms are the same. Facebook works well for local businesses and service providers. Instagram is good for visual businesses like photographers or restaurants where you can show what you do through images. LinkedIn is better for B2B companies and professional services. TikTok appeals to younger audiences.
You need to choose the platform where your customers actually spend their time. Don’t spread yourself across every platform just because they exist. Pick one, maybe two maximum, and build a proper presence there. This is much more effective than having average accounts on five different platforms that you barely update.
And if you’re in Northampton serving local customers, focus on the platforms where local people are active. Facebook still works well for local businesses in the area. Instagram can work if your business is visual. But don’t waste time on platforms where your target customers aren’t spending time just because someone told you that you should be there.
What to Actually Post
If you decide social media makes sense for your business, you need to provide value to people. This doesn’t mean promoting your products and services constantly. People don’t follow business accounts to be sold to all the time. They’ll unfollow you or ignore your posts if that’s all you do.
Share helpful tips. Answer questions people ask you regularly. Show behind the scenes content. Celebrate your customers and their successes. Mix in some promotional content but make sure most of what you post is actually valuable to your audience. The rough rule is 80% helpful content and 20% promotional content.
And engage with people. Respond to comments. Reply to messages quickly. Have conversations. Social media is meant to be social. It’s not just a place where you broadcast your messages and hope someone listens. You need to actually interact with your audience and build relationships with them. This is what makes social media work for businesses.
Making the Choice
So should your business use social media marketing? It depends entirely on your business, who your customers are, and whether you have the capacity to do it properly. Don’t feel like you have to be on social media just because everyone says you should be. Focus on the marketing channels that actually bring you customers and that fit with how you like to work.
If you’re not sure, start small. Pick one platform and try it for a few months consistently. Track whether it brings you enquiries or customers. If it does, invest more time into it. If it doesn’t, your time and money might be better spent on other marketing that works better for your business. There’s no point forcing social media if it doesn’t fit your business or your customers.